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1. Frequently Asked Questions
Which documents do I need? 
When collecting your hire car, you will usually need to present:
- a valid driving licence
- an International Driving Permit, if your driving licence was not issued in the European Union;
- a valid passport and identity card from your country of residence;
- a credit card in the main driver’s name.
What is Collision Damage Waiver?
Collision Damage Waiver (CDW) is a form of protection included in many car hire agreements. It limits your financial responsibility if the hire car is damaged in a car accident. You remain liable for the excess amount stated in your hire agreement. Excluding certain cover may increase your financial responsibility. Full details are available in the Terms of Service.
What is Third Party Liability?
Third-Party Liability (TPL) insurance covers damage or injury you may cause to other people or their property while driving the hire car.
What is a security deposit?
A security deposit is a temporary amount held on your credit card during your car hire. It is released in full unless there are additional charges, such as traffic fines, returning the car with insufficient fuel, or extra cleaning. Depending on whether your booking is a smart rental or a desk collection, the deposit will be held either 48 hours before collection or at the desk. Please ensure you bring the required credit card when collecting your hire car.
How do I verify my identity?
Identity verification is completed digitally through the Movly app. You’ll be asked to upload photos of your driving licence, your passport or EU identity card, and a selfie. In some cases, you may also need to upload your International Driving Permit. Complete your contact details in the Profile section.
When collecting your hire car, you must also have with you the physical documents listed in the Key Hire Terms, available in the Movly app.
When collecting your hire car, you must also have with you the physical documents listed in the Key Hire Terms, available in the Movly app.
How do I unlock the car doors?
Smart rental only: Use the Movly app to lock and unlock your hire car doors. Make sure your smartphone’s Bluetooth is switched on. Once you’ve found the car, start your hire in the app and use your phone to lock and unlock it throughout your hire period.
Do I need an internet connection to use the car?
Smart rental only: You’ll need an internet connection to start and end your hire in the app. During the hire, you won’t need internet to lock or unlock the car doors, as your phone connects to the car via Bluetooth once the hire has started.
Desk rental: You’ll need an internet connection to receive the collection instructions in the app 24 hours before your scheduled collection time.
