We are Movly, which is the trade name of Grauholz Mobility GmbH (hereinafter ‘Movly’, ‘we’, ‘us’ or ‘our’). We are committed to protecting your personal data. This Privacy Policy explains how we collect, use and share your information when you use our website, app and services, as well as your rights in this respect.

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by email or by means of a prominent notice on our website or app before the changes take effect. We advise you to consult this Privacy Policy prior to each transaction. Continued use of our website or app after the effective date of the changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should cease using our services or exercise your rights as described in this Privacy Policy.

The data controller responsible for your personal data is:

Grauholz Mobility GmbH Am Münchfeld 57-59, 80999 Munich, Germany

If you have any questions about this policy or about how your data is handled, please contact our Data Protection Officer at info@movly.com.

We collect personal information when:

• You provide it to us.
• We collect it automatically.
• We receive it from third parties.

We collect personal data for the following purposes:

Account and booking data:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Home address
• Booking details (e.g., car hire provider, hire period, preferences)

Identity verification data:

• Documents like driving licence or passport (where applicable)
• Self-portrait
• Date of birth

Payment information:

• Payment card details (processed securely by a third-party payment processor)
• Transaction data (e.g., payment amount, date and method)

Usage data:

• IP address
• Browser type and version
• Pages visited, time spent on pages and interaction data

Marketing preferences:

• Consent to receive promotional emails, newsletters or offers

Cookies and tracking:

• Information collected via cookies and similar technologies – see our Cookie Policy below for more details

You directly provide us with most of the personal data we collect. We collect and process data when you:

• Register online or place an order for any of our products or services
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email
• Use or view our website via your browser’s cookies
• Submit your documents for verification
• Use our mobile app, which may also collect data via cookies or similar technologies

Our Company may also receive your data indirectly from the following sources:

• Our partners and comparison sites you have used to create a car hire booking

We use your personal data for the following purposes:

To provide services:

• Process bookings and communicate details with third-party car hire providers
• Manage your account and preferences

For customer support:

• Respond to your inquiries, complaints or support requests

For payment processing:

• Facilitate secure payments via third-party payment processors

For marketing and promotions:

• Send personalised offers, promotions and updates (with your consent)

To improve our services:

• Analyse user behaviour and feedback to enhance our platform

For legal compliance:

• Fulfil obligations under applicable laws and regulations

We process your personal data based on the following legal grounds:

Contract performance:

• To fulfil your booking requests and provide related services

Consent:

• For sending marketing communications or using cookies (you can withdraw consent at any time)

Legitimate interests:

• To improve our platform, prevent fraud and protect our business interests

Legal obligations:

• To comply with laws and regulations such as tax and accounting requirements

We may share your data with:

Third-party car hire providers:

• To process and confirm your booking

Payment processors:

• For secure transaction handling

Service providers:

• IT, hosting, marketing and analytics service providers that support our operations

Regulatory authorities:

• When required by law or in response to legal process

We ensure that all third parties handle your data in compliance with the GDPR and enter into data processing agreements where necessary.

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by:

• EU-approved Standard Contractual Clauses (SCCs)
• An adequacy decision by the European Commission

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

Specific retention periods include:

• Booking and transaction data: 10 years
• Marketing data: retained until consent is withdrawn

Under the GDPR, you have the following rights:

• Access: request a copy of your personal data
• Correction: rectify inaccurate or incomplete data
• Erasure: request deletion of your data (where applicable)
• Restriction: limit processing under certain circumstances
• Portability: obtain your data in a structured, commonly used format
• Objection: object to processing based on legitimate interests or for direct marketing
• Withdraw consent: withdraw your consent at any time for data processed on that basis
• Complaint: file a complaint with a supervisory authority if you believe your rights have been violated

To exercise your rights, contact us at support@movly.com.

We implement technical and organisational measures to protect your personal data from unauthorised access, alteration or loss.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: info@movly.com Phone: +44 2039 365033

The Movly website and app may contain links to other websites. This Privacy Policy applies only to our website, app and services, so if you click on a link to another website, you should read that website’s own privacy policy.

Movly updates this Privacy Policy from time to time and publishes any changes on this web page. This Privacy Policy was last updated on 27 November 2024.

Movly.com uses cookies and similar technologies to improve your browsing experience, analyse usage of our website and app, and provide personalised content and advertisements. This section explains how we use cookies and how you can manage your preferences.

Cookies are small text files placed on your device when you visit a website or app. They help us recognise your device, remember your preferences and provide you with a better user experience.

Cookies can be:

• Session cookies: deleted when you close your browser
• Persistent cookies: remain on your device for a set period or until you delete them

Essential cookies:

• Necessary for the operation of our website and app
• Example: ensuring secure logins and enabling bookings
• Legal basis: legitimate interest

Functional cookies:

• Enhance your experience by remembering preferences
• Example: saving your language or region selection
• Legal basis: consent

Analytical cookies:

• Help us analyse website and app usage and improve functionality
• Example: tracking how users navigate the site
• Legal basis: consent

Marketing cookies:

• Used to deliver personalised ads and measure their effectiveness
• Example: tracking interactions with ads or social media plugins
• Legal basis: consent

We use cookies from Google Analytics, Google Tag Manager and Firebase to collect data about your interactions with our website and app for analysis and improvement purposes. By using our services, you consent to the use of these cookies. For more information, including how to opt out, please refer to Google’s Privacy Policy.

We may allow third-party service providers (e.g., analytics tools or advertising partners) to place cookies on our website. These third parties may collect information about your online activities over time and across other websites.

For more information about how third-party cookies are used, please refer to their respective privacy policies.

Cookie consent banner:

• When you visit our website for the first time, you will see a banner requesting your consent to use cookies. Essential cookies are enabled by default; all other cookies require your consent.

Changing preferences:

• You can adjust your cookie preferences at any time through our cookie settings.

Browser controls:

• Most browsers allow you to block or delete cookies through their settings. Please refer to your browser’s help section for specific guidance.

Consequences of disabling cookies

Disabling certain cookies may affect the functionality of our website and app, including your ability to make bookings or access some features.

Updates to the Cookie Policy

We may update this section from time to time to reflect changes in technology or legal requirements. Any changes will be posted here, along with an updated effective date.