Contact us
1.Frequently Asked Questions
Which documents do I need?
When collecting your rental car, you will usually need to present:
- a valid driver’s license
- an International Driving Permit, if your driver’s license was not issued in the European Union;
- a valid passport and identification card from your country of residence;
- a credit card in the main driver’s name.
What is Collision Damage Waiver?
Collision Damage Waiver (CDW) is a form of protection included in many car rental agreements. It limits your financial responsibility if the rental car is damaged in a car accident. You remain liable for the deductible amount stated in your rental agreement. Excluding certain coverage may increase your financial responsibility. Full details are available in the Terms of Service.
What is Third Party Liability?
Third-Party Liability (TPL) insurance covers damage or injury you may cause to other people or their property while driving the rental car.
What is a security deposit?
A security deposit is a temporary amount held on your credit card during your car rental. It is released in full unless there are additional charges, such as traffic fines, returning the car with insufficient fuel, or extra cleaning. Depending on whether your booking is a smart rental or a desk pickup rental, the deposit will be held either 48 hours before pickup or at the desk. Please ensure you bring the required credit card when picking up your rental car.
How do I verify my identity?
Identity verification is completed digitally through the Movly app. You’ll be asked to upload photos of your driver’s license, your passport or EU identity card, and a selfie. In some cases, you may also need to upload your International Driving Permit. Complete your contact details in the Profile section.
When picking up your rental car, you must also have the physical documents listed in the Key Rental Terms in the Movly app.
When picking up your rental car, you must also have the physical documents listed in the Key Rental Terms in the Movly app.
How do I unlock the car doors?
You'll only need our app! Just make sure your smartphone’s Bluetooth is turned on. Once you've found the car, start your rental in the app, and you'll be able to lock and unlock the doors directly from the app during your rental period.
Do I need an internet connection to use the car?
Smart rental only: You’ll need an internet connection to start and end your rental in the app. During the rental, you won’t need internet to lock or unlock the car doors, as your phone connects to the car via Bluetooth once the rental has started.
Desk rental: You’ll need an internet connection to receive the pickup instructions in the app 24 hours before your scheduled pickup time.
