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Frequently asked questions

Which documents do I need? arrowDown
The documents you’ll usually need to provide are:
  • a valid driver’s license
  • an International Driving Permit, if your driver’s license was not issued within the European Union;
  • a valid passport and identification card from your country of residence;
  • a credit card in the primary driver’s name.
All documents must be complete, original, physical, and valid. In some cases, we may also require proof of your residential address in the form of a recent utility bill, no older than three months.
What is Collision Damage Waiver? arrowDown
Collision Damage Waiver (CDW) is a type of coverage that reduces your financial responsibility for damage resulting from car accidents. If your rental vehicle is damaged, you are responsible for the amount specified in your rental agreement. Opting out of certain coverage options may increase your financial liability. For more details about these exclusions, please refer to the Terms of Service.
What is Third Party Liability? arrowDown
Third-Party Liability (TPL) is a type of insurance that covers the cost of any damage you may cause to third parties while driving the rental car.
What is a security deposit? arrowDown
The deposit is an amount held on your credit card for security purposes and will be released in full unless there are unexpected charges, such as traffic tickets, returning the car with too little fuel, or requiring extra cleaning. The deposit will be charged to your payment card 48 hours before your scheduled pickup time. If your rental starts in less than 24 hours, the deposit will be charged immediately after your booking is confirmed and your identity is verified.
How do I verify my identity? arrowDown
Just follow the instructions in the app. You'll need to take photos of your driver's license and an identity document (such as a passport or a government-issued ID from a European Union member state), along with a selfie. In some cases, you may also be asked to upload a photo of your International Driving Permit. Finally, fill in your contact information in the "Profile" section.

When picking up your rental car, make sure you have the documents listed in the Key Rental Terms, which are available in the Movly app.
How do I unlock the car doors? arrowDown
You'll only need our app! Just make sure your smartphone’s Bluetooth is turned on. Once you've found the car, start your rental in the app, and you'll be able to lock and unlock the doors directly from the app during your rental period.
Do I need an internet connection to use the car? arrowDown
You'll need an internet connection to start and end your rental. However, you won’t need internet to lock and unlock the car doors during your trip. Once you've started the rental, the car and your smartphone will connect via Bluetooth.