Terms of Service

These Platform Terms of Service contain important information about the services we provide and the conditions that apply to their use. The Platform Terms of Service constitute a legally binding agreement between Movly and you, whether individually or on behalf of an entity, regarding your access to and use of the services. Each time you book, rent, or drive a car through Movly, you confirm your agreement to these Terms of Service. If you do not agree with any part of our Terms of Service, you should not book a car through our platform and must discontinue use of our services immediately.

Other content on the Movly App or Website, such as the Indicative Car Rental Terms, “About Us” page, FAQs, or other informational pages, does not form part of these Terms of Service. In the event of any discrepancy between these Terms of Service and the information provided on the Website or in the App, the Terms of Service will prevail.

If any authority determines that any provision of these Terms is void or unenforceable, the remaining provisions will continue to apply.

Please read these Terms of Service thoroughly before renting.

Our services

You can search for available cars without logging in or signing up. However, to book a rental through Movly, manage its details, or pick up and return your car, you will need to install our App and create an Account. You can view your rental details in our App under More > Rentals by selecting the rental you wish to manage from either the “Current” or “Future” rental tab.

Rentals booked through Movly are station-based. This means you pick up and return the car at a specific location or area (e.g., an airport parking facility). Instructions for the exact pickup and return locations are provided in the Movly App.

Scheduled rental

Scheduled rental is a service where you are required to set the desired dates and times for picking up and returning the car. The required advance notice for a scheduled rental depends on the car’s location and availability. You can check which cars are available for your selected time period via the Movly website, app, or our partners’ platforms.

Typically, the price of your rental is calculated based on 24-hour intervals. For example, a 25-hour rental costs the same as a 48-hour rental.

Car subscription

Car subscription is a subtype of scheduled rental in which the rental cost is charged in monthly installments. The subscription period may vary depending on the fleet operator. You may be required to return to the pickup location periodically with your subscription vehicle.

Make and model

The cars listed on the Movly platform may either be make-and-model guaranteed or listed as similar to the requested make and model, indicated by the phrase “or similar.”

For cars with a guaranteed make and model, you will receive the exact car shown on the Website or in the App. However, the color of the actual car may differ from the one shown in the sample image.

If the make and model is followed by the phrase “or similar,” the displayed car is a sample. You may receive a different make and model, but it will have the same number of doors and seats, and comparable luggage capacity.

If the booked car class is available at the time of pickup, it will be provided. If not, a car of the same or higher class will be offered. On rare occasions, only vehicles from a lower class may be available.

Creating an account

To rent a car through Movly, you need to create an account. To do this, download our app and enter your mobile number. You will then receive a text message with a verification code to confirm your number. Once you enter the correct verification code in the app, your account will be created.

You need to provide the required personal details either when making your first booking or in the app under More > Profile. You can also view and manage your personal information there.

User requirements

Terms and conditions for renting a car vary by fleet operator. However, key indicative conditions, such as driver requirements, insurance, deposit, payments, and fuel policy, as provided by the fleet operator are available in the Movly app. The full terms and conditions applicable to your rental will be provided at pickup. Your verification with Movly does not guarantee that you will pass the fleet operator’s identity checks.

Verification by Movly

All customers must be verified in the Movly app. This helps ensure a smoother pickup with some of our car rental partners and serves as the basis for a contactless Movly rental experience.

To start the verification process, use our app to take photos of the required documents and upload them.

• You should take the required photos in the app either under More > ID Documents, by following the prompt that appears after your rental has been confirmed, or by tapping My Rental > Add Documents.
• You can view and manage your documents under More > ID Documents.
• Only users with verified status are permitted to pick up vehicles if Movly is the fleet operator. If you have not obtained verified status by the scheduled pickup time, standard cancellation and no-show fees will apply.

You are responsible for keeping your personal information and document photos up to date. You can check your verification status in the App under More > Profile > Verification Status.

Depending on the fleet operator, you may be required to undergo additional verification and present your documents at the time of pickup.

You should have your driver’s license and identification documents with you and be prepared to present them to our staff or to local authorities, if requested.

All documents must be valid, original physical documents. Please note that temporary documents are not accepted.

Photo requirements

All documents you submit for verification must:

• be in your name
• show your identity
• be valid at the time of verification
• remain valid at least until you return the rental car

The document photos you upload must be:

• clear and readable, without any reflections or blur
• complete — shown in full, with no fingers or other objects blocking any part of the document
• taken on a flat surface — do not hold the documents in your hand
• original photos — do not take photos of a screen or of another photo

Selfie

Your entire face must be clearly visible. Remove hats, face masks, and similar items. Religious head coverings, such as hijabs and khimars, are permitted as long as you are identifiable against your official documents. Regular transparent glasses are allowed, provided they do not cause reflections in the photo. Remove glasses with dark or tinted lenses. Position your face in the center of the picture, looking straight into the camera with your eyes open.

Verification failures and verification validity

Verification failures

Movly reserves the right to refuse service to any customer who does not pass identity verification. We also reserve the right to cancel your rental if:

• you have not uploaded the required documents before your scheduled pickup time
• you do not meet the user requirements to rent the specific vehicle (e.g., due to age restrictions or because you have not held your driver’s license for the required period)
• there are reasonable grounds to suspect that your rental is fraudulent

We reserve the right to request additional information or documentation if necessary to verify your identity. In such cases, we will contact you directly with the details. If there are any issues with the documents you have uploaded, we will notify you and ask you to provide new photos. We may also request a brief video call with you.

Please note that Movly’s document requirements may differ from those of your fleet operator. Movly accepts no responsibility for no-shows or any additional costs incurred due to a customer’s failure to present documents required by the fleet operator. These documents will be specified in the fleet operator’s terms and conditions.

If we need to cancel your booking for any of the above reasons, our standard cancellation conditions will apply.

Verification validity

Once we have verified your identity, you will be considered a verified user.

Users with verified status do not need to go through verification again when returning for a future rental.

Your status remains verified until one of the documents you uploaded for verification expires. When this happens, we will ask you to upload updated documents. We will also need to reverify your identity if you change your name or date of birth in the App, or if you upload new photos.

Your liability for your personal data

To provide the services, Movly is entitled to process and transmit your personal data, contact information, and booking-related information to fleet operators in order to facilitate the requested rental service.

By uploading any documents or photos, you confirm that you have the legal right to use those documents and photos, and you grant Movly the right to use, reproduce, and display them in connection with your use of our Website, App, and Services.

• Movly retains this right for as long as you continue to use our Website, App, and Services. This right applies to elements protected by intellectual property laws, as well as those related to the protection of your privacy and image rights.

If Movly or our partners incur any losses, liabilities, or costs as a result of your actions or omissions, you will be fully responsible and required to compensate Movly and our partners accordingly.

If we terminate or suspend your account for any reason, you are prohibited from registering or creating a new account under your own name, a false or borrowed name, or the name of any third party, even if acting on their behalf.

Movly reserves the right to share your documents with any parties it deems necessary for verification purposes.

Confirmation and contracting

You will receive the final details regarding your booking 60 hours before the pickup time, provided your booking has been confirmed and the agreed prepayments have been successfully processed.

A valid email address and an active mobile number are required to receive confirmation and important information about your rental. You must use the same mobile number to log into the Movly app and when making a booking through other channels. This is necessary to ensure synchronization of rental details across channels and devices.

As a Movly user, you agree to our Terms of Service when creating your account. The specific details of each rental, such as vehicle information, pickup and return location details, and more, are agreed upon at the start of the rental.

Movly reserves the right to refuse any upcoming rental or terminate any ongoing rental in the event of threats to Movly team members or property.

Payment methods

We accept payments made by credit or debit card with an online payment function. Only physical payment cards are accepted; virtual cards are not permitted. The card used to pay for Movly’s services must be in your name. Payment requirements may vary depending on the fleet operator. It is the customer’s responsibility to ensure compliance with the fleet operator’s requirements.

Movly displays the total booking price before you select a payment method and enter your payment details on our Website, App, or partner platforms. Payment terms may vary depending on the fleet operator and may include full prepayment, partial prepayment, or a split payment between the time of booking and a later date. The entity processing your payment may also vary depending on the booking platform and fleet operator. As a customer, you should be aware that by entering your payment details and approving the payment, you are expressing your intent to enter into the Movly service agreement.

Depending on the fleet operator’s terms, the cost of the rental and any extras may be charged during the booking process or at the pickup location. This information is displayed during the booking process.

You acknowledge that, if you have any outstanding claims with us (including, but not limited to, penalties, damages, fines, or fees), you authorize us to charge, unilaterally and without further prior approval, any amounts owed to any of your payment cards. Movly reserves the right to assign or transfer any outstanding claims and to disclose the debtor’s information to third parties, such as debt collection agencies or credit reporting services. This applies to any amounts owed from previous rentals made through Movly.

Payment details, invoices, or cost breakdowns may vary depending on the service you used to book your rental. If there are any discrepancies due to associated fees, you will not be entitled to a refund for the difference.

Fees

The prices displayed in our App, on our Website, and on our partners’ platforms include taxes and standard fees. However, additional fees may apply under certain circumstances. If your rental is provided by a different fleet operator, their fees may apply. These will be outlined in the rental agreement issued by the fleet operator.

If any of these additional charges apply, the fleet operator or Movly will deduct them from your security deposit or charge them to your payment card after your rental.

You will always be notified when a fee is charged.

Currency exchange rates and bank charges

Movly primarily transacts in euros and US dollars. Amounts shown in currencies other than euros or US dollars on our app and website may vary due to fluctuations in exchange rates and potential bank fees. It is your responsibility to cover any exchange rate differences and bank fees related to your rental (including the security deposit). The payment currency is indicated in your rental details.

Optional extras

You can add optional extras, such as child seats and additional coverage, to your rental. The exact price and availability of these extras may vary depending on your rental location, fleet operator, and the specific vehicle.

Extras are non-refundable once the rental period has started.

If physical optional extras, such as child seats, snow chains, or other tangible items, are lost, damaged, or soiled during your rental, you will be responsible for all costs associated with cleaning or replacing them.

If your vehicle is not provided by Movly, the prices of extras may be subject to change after booking.

Changes to your rental

Please contact our customer support if you need to make any changes to your rental after it has been confirmed. This includes, but is not limited to, changing your rental dates, the vehicle, or adding optional extras.

Any changes to the rental details may affect the rental price, as rates at the time of booking and the time of the change may differ. If no deals are available, we may not be able to accommodate your request.

For changes requested within 48 hours of pickup, a cancellation fee will apply if the booking is canceled due to the requested change not being possible. If you need to extend your rental, please contact our customer support. However, we cannot guarantee that extensions will always be possible.

You acknowledge that rental payments are non-refundable if you end your rental early.

Cancellations and no-shows

Cancellation

You can cancel your rental before the scheduled pickup time by contacting our customer support or by requesting a cancellation through the Movly app.

The same cancellation rules apply whether you cancel your rental yourself or Movly cancels it due to failure to comply with the Terms of Service, the fleet operator’s terms and conditions, or the rental agreement.

If you cancel your rental at least 48 hours before the scheduled pickup time, you will receive a full refund.

If you cancel your rental less than 48 hours before the scheduled pickup time, a cancellation fee equal to the full prepaid amount will be charged.

If a booking is made less than 48 hours before the pickup time, the price is non-refundable.

If the selected fleet operator is unable to provide the vehicle, we will make every effort to redirect your booking to another fleet operator.

No-show

If you fail to pick up the vehicle at the scheduled time and have not informed the fleet operator of any delays, the rental will be considered a no-show, and you will be charged a no-show fee.

It is also considered a no-show if you:

• wish to cancel your booking but fail to inform the fleet operator before your rental is due to start
• fail to pick up the vehicle at the arranged date and time
• fail to provide the documentation required to pick up the vehicle
• fail to provide a credit card in the main driver’s name with sufficient funds to cover the deposit
• fail to meet the fleet operator’s terms or requirements, or are denied the vehicle due to being blacklisted or appearing to be under the influence of alcohol or drugs
• fail to download the Movly app before the scheduled pickup time

In all these cases, you will not receive a refund of any payments made.

If you experience any delays, please contact the fleet operator and Movly immediately.

Data storage, protection and sharing

For details on how we store, process, and share any personal data we hold, please refer to our Privacy Policy.

By downloading and using the Movly app, you consent to this disclaimer. Please note that use of the application is at your own risk. The Movly app is provided “as is” and “as available,” to the maximum extent permitted by law. However, exclusions apply only to the extent permitted by law, and your statutory rights are not affected.

• The Movly app is available on all iOS devices and most Android devices.

Although we do everything in our power to ensure the accuracy of the information provided through our App and Website, we do not accept any responsibility for possible inaccuracies or omissions in the information presented in the app or on the website. We do not accept responsibility for any decisions you make based solely on the information mediated by us. We accept no responsibility for any technical failures of the internet and/or the App or Website, or for any damage or injury to you or your property arising from or in connection with your use of the App, Website, or Services.

The Movly app collects and stores the personal information necessary for booking and renting a vehicle. While we have taken all reasonable security measures to protect the information you provide to us against loss or misuse, we cannot guarantee that a security breach will not occur or that electronic communications between you and us will not be monitored or read by third parties.

Please note that you play an important role in keeping your information secure. You should not share your Movly account details with anyone, and you should ensure that your mobile device remains secure.

We recommend that you do not jailbreak or root your device, i.e., remove software restrictions and limitations imposed by the official operating system. Doing so may make your device vulnerable to malware, viruses, or other malicious software, and may compromise your device’s security. In addition, it may cause the Movly app to function improperly or not at all.

We will not be held liable for any acts or omissions of third parties, however caused, or for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with the Movly app, website, or services.

Mobile application licence

If you access the Services via the App, we grant you a revocable, non-exclusive, non-transferable, limited license to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this Mobile Application License, as set out in these Terms of Service.

You are prohibited from:

• decompiling, reverse engineering, disassembling, attempting to derive the source code of, or decrypting the App, except where permitted by applicable law;
• making any modification, adaptation, improvement, enhancement, translation, or derivative work based on the App;
• violating any applicable laws, rules, or regulations in connection with your access to or use of the App;
• removing, altering, or obscuring any proprietary notice (including any notice of copyright or trademark) posted by us or the App’s licensors;
• using the App for any revenue-generating activity, commercial enterprise, or any other purpose for which it was not designed or intended;
• making the App available over a network or other environment that permits access or use by multiple devices or users simultaneously;
• using the App to create a product, service, or software that is directly or indirectly competitive with, or a substitute for, the App;
• using the App to send automated queries to any website or to send any unsolicited commercial email;
• using any proprietary information or any of our interfaces, or other intellectual property, in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App.

Force majeure

Movly is not liable for any delay in fulfilling its obligations due to causes beyond its reasonable control, including acts of God, riots, war, malicious damage, fire, or power failure.

Termination

You may delete your account through the Movly App at any time, provided you have no ongoing or upcoming rentals. If you do have ongoing or upcoming rentals, you must complete or cancel them before deleting your account. Movly reserves the right to terminate this service agreement at any time if you breach these Terms of Service, violate any applicable laws, or infringe upon the rights of any person.

Car images

Our App and Website contain images from izmo, Inc.: Automotive Images, Copyright [2000–2025] izmo, Inc. All rights reserved. The car images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Access to and use of these images is restricted by the terms and conditions of a separate license agreement. Any unauthorized use, reproduction, distribution, recording, or modification of these images is strictly prohibited.

Indicative car rental terms

The fleet operator terms and conditions shared with you through the Movly App 60 hours prior to the vehicle pickup time are not legally binding and are provided solely to give you a general understanding of the potential terms and conditions of the fleet operator.

Fleet operators reserve the right to refuse to provide a vehicle to any person deemed unfit to drive or otherwise ineligible under the applicable requirements. Movly will not be responsible for the completion of travel arrangements, compensation, costs, or any refund in such cases.

Under no circumstances will the fleet operator be liable for any claims you make for loss of profit or similar consequential damages.

Important notice

Please note that the fleet operator’s terms and conditions and the general rental conditions are subject to change without prior notice. These general rental conditions are provided for informational purposes only. The legally binding document is the rental agreement between you and the fleet operator, which you agree to when the fleet operator hands over the rental vehicle to you.

Please note that the names of coverage products, fees, charges, optional extras, and similar items used by the fleet operator may differ from those displayed on the Website or App. The names shown in the Movly App and Website are standardized to facilitate comparison between different fleet operator offers.

All rates are shown in either euros or U.S. dollars. Prices displayed in other currencies are approximate and based on current exchange rates.

Fleet operator terms and conditions

The exact terms and conditions may vary depending on the location. The full applicable terms and conditions of the fleet operator will be available at the time of pickup. You will receive an indicative version of the fleet operator’s terms and conditions 60 hours before the scheduled pickup time. However, Movly accepts no responsibility toward the customer if the rental conditions or the fleet operator’s terms and conditions are changed.

Rate inclusions

Generally, the rental rate includes the base cost of the rental, applicable taxes, and standard fees. Depending on the fleet operator, the rate may also include features such as unlimited mileage, various coverage options, GPS, and more.

Bookings made through Movly’s platform also include free cancellation up to 48 hours before the scheduled pickup time.

The inclusions provided by the fleet operator will be outlined in the fleet operator’s terms and conditions available in the Movly App.

Driver age

Generally, the minimum driver age for the vehicle is 18, and the maximum driver age is 99.

A young driver or senior driver fee may apply, depending on the fleet operator’s terms and conditions—typically for drivers between the ages of 18 and 25, or over 65.

Please note that young driver or senior driver fees will only be accurately displayed if you have entered your age correctly in the search criteria. If you add additional drivers to your rental and any of them are classified as young or senior drivers, you may be required to pay both an additional driver fee and a young or senior driver fee.

If your age details are changed or confirmed during the verification process (for example, if you made your booking through a platform that does not verify age), this may affect the deals available to you.

Different driver age restrictions may apply depending on the vehicle group and the fleet operator.

Required documents

All documents must be complete, original, physical, and valid. Even if your documents have been verified in the Movly App, you may still be required to present them at the time of pickup. Additional information about the documents you need to provide will be available 60 hours before the scheduled pickup time, once the fleet operator is confirmed.

The documents you will typically need to present include:

• a driver’s license held for at least one full year
• an International Driving Permit, if your driver’s license was not issued within the European Union
• a valid passport and national identity card from your country of residence
• a credit card in the main driver’s name

Some fleet operators may also require proof of your home address in the form of a recent utility bill dated within the past three months.

Payment currency

Depending on your selection or country of residence, you will be charged in either euros (EUR) or U.S. dollars (USD).

Local deposit and pre-authorization

The fleet operator will generally pre-authorize or charge the security deposit amount to your credit card. The deposit is an amount held on your credit card for security purposes and will be released in full unless there are unforeseen charges, such as traffic fines, returning the vehicle with insufficient fuel, or the need for additional cleaning. Please note that the deposit amount shown typically does not include the cost of the rental.

Generally, Mastercard and Visa credit cards are accepted as deposit methods; however, this may vary depending on the fleet operator. Typically, debit cards are not accepted.

Please note that a security deposit may still be required even if you reduce the deductible to zero or a lower amount by purchasing additional insurance products.

The exact deposit amount depends on various factors, such as your rental period, the duration of the rental, applicable waivers and fees, your country of residence, the fleet operator, and the specific rental location.

The security deposit amount is specified in the fleet operator’s terms and conditions, which are made available in the Movly App 60 hours before the scheduled pickup time.

Please note that the deposit amount may change if you purchase additional products at the time of pickup, select a vehicle from a different category, or fail to meet the fleet operator’s terms or requirements.

All cards used must be in your name.

Only credit cards are accepted for the deposit; debit cards and cash are not permitted.

Payment conditions

The following credit cards are accepted: Visa and Mastercard. Other credit cards may be permitted depending on the fleet operator. This information will be available in the Movly App 60 hours before the scheduled pickup time.

Please note that Maestro cards, prepaid cards, virtual debit cards, and virtual credit cards are not accepted. Debit cards may not be accepted for on-site payments.

Your payment card must be valid for at least one month after the end of your rental period.

Currency and exchange rate information

Movly and fleet operators transact primarily in euros or U.S. dollars. Please note that amounts displayed in other currencies on our App and Website may vary due to exchange rate fluctuations and potential bank fees. You are responsible for covering any exchange rate differences and bank charges associated with your rental. The payment currency is indicated in your rental details. Movly accepts no responsibility for any exchange rate fluctuations.

Deductible and coverage

The deductible on Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) varies depending on the rental location and the fleet operator.

These amounts apply whether the waiver is included in the rate or purchased separately. You may reduce the deductible by purchasing additional coverage products.

Coverage exclusions

If you drive under the influence of alcohol or drugs, use the rental vehicle in a negligent or reckless manner, or breach the conditions set out in the rental agreement, all applicable insurance coverage, waivers, and related protections will be void. In such cases, you will be fully responsible for all damage to the vehicle, as well as any loss of use and other related costs.

Only authorized drivers listed on the rental agreement are permitted to drive the rental vehicle. Damage caused by unauthorized drivers is not covered.

Coverage does not apply, and you will be liable for all damage up to the full value of the rental vehicle if the insurance provider classifies the incident as a non-insurable event or a breach of traffic regulations.

Please note that Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) only cover damage that occurs within the country where the rental begins. Damage incurred outside the original rental country is not covered.

Damage to the roof and underside of the vehicle is not covered by standard insurance.

Damage to the following items is typically not covered:

• chassis
• engine
• antenna
• windows
• rear-view mirrors
• wheels
• tires
• interior
• lights

Damage caused by the following is typically not covered:

• vandalism
• partial theft
• fire

Not covered by standard coverage:

• dead battery
• flat tires
• running out of fuel
• lost keys
• lost license plates

The transportation of hazardous goods or materials is strictly prohibited.

If the incorrect type of fuel is used in the vehicle, it must not be driven. You will be responsible for all rectification and repair costs resulting from incorrect fuel usage, as well as any applicable penalties.

Towing other vehicles or trailers of any kind is strictly prohibited. The rental vehicle must not be used in any races or competitions.

It is also strictly prohibited to use the rental vehicle for any commercial or profit-making purpose, including but not limited to renting the vehicle to third parties, carrying passengers for payment, or providing driving instruction.

The fleet operator accepts no responsibility for any personal belongings left in the vehicle after the end of the rental period or in the event of theft.

Third Party Liability (TPL)

Third-Party Liability is a form of liability insurance that protects the insured against damage caused to a third party, whether to a person or their property. The level of coverage depends on the fleet operator’s terms and conditions.

Fleet operator insurance and waiver products

Additional protection and insurance products offered by the fleet operator may be available for purchase at the time of pickup.

Seasonal charges

Winter tires or snow chains may be required in certain regions of the rental country. Please note that the fleet operator may require you to purchase these seasonal extras. Winter tires are not available for all vehicle groups.

One-way rentals with winter tires are only permitted between specific locations. Please contact us directly for further details.

Transferable insurance coverage

If your credit card provider or another insurer offers Collision Damage Waiver (CDW) or similar coverage that is transferable to rental vehicles, it is your responsibility to confirm whether it is valid in the rental country. If you wish to decline similar coverage offered by the fleet operator, you may be required to present written proof of adequate coverage from your insurance provider. If the documentation is deemed insufficient, the fleet operator may require you to purchase their coverage.

If you intend to use insurance provided by your credit card or another third party, you must ensure that it meets the minimum coverage requirements set by the fleet operator.

Mileage Policy

The Mileage Policy sets the maximum number of miles or kilometers you are permitted to drive per rental.

Optional extras

Additional equipment and services are available upon request and are subject to local availability at the time of pickup. Fees and charges for such extras must be paid directly to the fleet operator upon pickup.

If any optional extras you have purchased are lost, damaged, or stolen, penalties will apply. Please contact us directly for further details.

Fueling and charging

All rentals booked through Movly follow a fair fuel policy. The specific policy will be confirmed 60 hours before the scheduled pickup time in the fleet operator’s terms and conditions, available in the Movly App.

Full-to-full policy

You will receive the vehicle with a full tank of fuel and must return it with a full tank. If you fail to do so, you may be charged a refueling fee plus a surcharge on the cost of the missing fuel.

Return-as-received policy

At pickup, your rental vehicle will have a specified fuel level, which will be recorded on your rental agreement. You must return the vehicle with the same fuel level it had at the time of pickup. Always verify that the fuel level matches the amount stated on the rental agreement before leaving the pickup location.

Refueling fees

If the vehicle is returned with less fuel than indicated in the rental agreement, you will be required to pay a refueling fee, as well as the cost of the missing fuel, upon returning the vehicle.

The fleet operator will not refund the cost of any unused fuel if the vehicle is returned with more fuel than required.

If the incorrect type of fuel is used in the vehicle, you will be required to pay a penalty.

Some fleet operators may also require a fuel deposit at the time of pickup.

Charging fees

If the electric vehicle is returned with a lower battery level than indicated in the rental agreement, you will be required to pay a recharging fee upon return.

If any charging equipment for electric or hybrid vehicles is lost, damaged, or stolen, a penalty may apply.

Geographical restrictions

You are not permitted to transport the rental vehicle on any type of boat, ship, ferry, or train.

Cross-border travel

Cross-border travel is only permitted upon request and only to countries authorized under the rental agreement between you and the fleet operator.

For permitted countries, a cross-border fee will apply. It is strictly prohibited to take the vehicle into any country not listed in the rental agreement.

Additional cross-border restrictions may apply based on the vehicle’s class, make, or model. These details should be confirmed directly with the fleet operator at the time of pickup.

Please note that special insurance or an additional fee may be required for cross-border travel.

You may also be required to obtain written permission from the fleet operator before driving the rental vehicle into another country. These permits may take time to process, so please inquire with the fleet operator at the time of pickup.

Additional cross-border restrictions or allowances may apply. Please check with the fleet operator when picking up the vehicle.

Unauthorized cross-border driving is subject to a penalty.

Please note that cross-border travel is not limited to international one-way rentals—crossing the border into another country or state and returning the rental vehicle to the original pickup location is also considered cross-border travel.

One-way rentals

A rental is considered one-way if you return the vehicle to a different location from where it was picked up. Each quote is only valid for the selected pickup and return locations. To view one-way rates for alternative locations, please conduct a new online search or contact customer support.

If you leave the rental vehicle at any other location belonging to the same fleet operator without prior consent from the original pickup location, you will be required to pay a penalty.

Vehicle pickup and return

If your vehicle is provided by a fleet operator other than Movly, we accept no responsibility for any wait times during pickup or return.

Delivery and pickup service

Delivery and pickup service are available only upon request and are subject to the fleet operator’s terms and applicable charges.

Flight information

For airport pickups, it is essential that you provide your correct flight number and arrival time. We will make every effort to forward these details to the fleet operator. However, the fleet operator is not responsible for any failed rentals resulting from missing or late flight information provided by you.

Out-of-hours service

Please note that even if the fleet operator offers an out-of-hours service, it is generally available only upon request. You must inform the fleet operator in advance by booking the correct pickup and return times.

Out-of-hours fee amounts will be displayed in the Terms and Conditions provided in the Movly App 60 hours before the scheduled pickup time, but only if your selected pickup and/or return time falls within the fleet operator’s out-of-hours period and the service is available. The displayed amount applies solely to the times you searched for.

If you return the vehicle outside the fleet operator’s normal operating hours, please ensure you are familiar with the return procedure and the location of the key drop box in advance. Please also note that you remain liable for any damage to the vehicle until it is officially checked in on the next business day.

Early and late returns

You are not entitled to a refund if you return the vehicle early.

An early return penalty may also apply if the vehicle is returned before the date and time agreed in your rental agreement. Please check the applicable terms with the fleet operator at the time of pickup.

A late return penalty may apply if you return the vehicle later than agreed in your rental agreement. Please confirm the relevant details with the fleet operator when picking up the vehicle.

Please note that if you pick up the rental vehicle earlier than indicated in the rental agreement, you may also be required to return it earlier than originally requested.

Rental extensions

Extensions are only possible before the end of your original rental period. Please inquire with the fleet operator at the time of pickup regarding any specific restrictions on extension periods.

You must present the extension voucher to the fleet operator before the extension period begins. If the fleet operator does not receive a copy of the extension voucher before the original rental period ends, you will be required to pay a local penalty.

Please note that extensions may not always be available.

Parking and toll fees, traffic fines

Please note that you are responsible for all parking and congestion charges, parking fines, traffic violations, tolls, and road taxes (unless stated otherwise) incurred during the rental period. These charges will be forwarded to you along with any applicable administrative fees.

You will also be required to pay an administration fee.

Vehicle condition

You must return the vehicle in the same condition as when you received it. The fleet operator may charge you, at their own rates, for any excessive staining, soiling, and/or internal or external damage, including strong odors. You are responsible for inspecting the vehicle at both pickup and return, and for covering the cost of any new damage identified at the end of your rental period.

If the vehicle requires more than the fleet operator’s standard cleaning, you will be subject to an additional cleaning fee.

A damage administration fee will apply if the vehicle is damaged or stolen during your rental period.

Please check with the fleet operator at the time of vehicle pickup for details on how to report damage, collisions, theft, vehicle confiscation, impounding, and other incidents. Failure to comply with the correct reporting procedures may result in your insurance coverage being rendered invalid and/or the fleet operator terminating the rental. If you do not follow the reporting procedures specified by the fleet operator, you may also be subject to a penalty.

You must respond appropriately to all warning lights and other indicators that may signal a mechanical issue. If the rental vehicle develops a mechanical problem, you must notify the fleet operator immediately and agree on the appropriate course of action—whether a replacement vehicle will be provided or reimbursable repairs authorized. If you have any repairs carried out without the fleet operator’s prior authorization, the associated costs will not be reimbursed.

Tampering with the odometer is strictly prohibited. If any issues with the odometer are detected, additional charges from the fleet operator may apply.

You must take all necessary precautions to prevent the vehicle from being stolen while it is under your responsibility. For example, you must never leave the keys in the ignition when unattended, ensure the vehicle is locked, and make use of all available immobilization and alarm systems. If the vehicle is stolen due to your negligence, all insurance products, coverage, and waivers will be deemed null and void, and you will be liable for the full value of the rental vehicle as well as any associated loss of use costs.

Transporting pets in rental vehicles is prohibited without prior consent from the fleet operator.

You are not permitted to fit the rental vehicle with additional equipment, such as luggage racks, ski racks, or towing hooks, unless such equipment is provided or expressly approved by the fleet operator.

Roadside assistance

The fleet operator provides limited roadside assistance. Please inquire about the specifics when collecting the vehicle.

Lost, damaged and stolen items

You are responsible if the key(s) are lost or damaged, and you will be required to pay a penalty to the fleet operator. Please note that if you fail to return the key(s) to the fleet operator in the event of theft, your insurance coverage will be deemed void, and you may be held liable for the full value of the vehicle. It is important to take proper care of the key(s), as some newer vehicle models cannot be stolen without them. To reduce the risk of theft, it is strongly recommended that you remove any rental tags from the key(s) and store them in the glove compartment when not in use. Please note that ‘key(s)’ refers to all types of keys and key-cards.

Safety equipment

Please note that you must use the appropriate safety equipment as required by law in your destination country. We strongly advise that you familiarize yourself with local legal requirements before traveling and book any necessary extras, such as child seats, in advance. If you book any type of child seat, please be aware that most fleet operators do not install these items in the rental vehicle. You will be responsible for correctly fitting any safety equipment. Rental vehicles may be equipped with tracking devices for security purposes. The fleet operator’s terms and conditions apply to the use and operation of such devices.

Vehicle group and model

The make and model of the vehicle are only guaranteed if explicitly stated in the offer. In most cases, the specific vehicle shown during the booking process is for illustrative purposes only, and the fleet operator reserves the right to substitute it with a similar or upgraded vehicle. If the vehicle you booked becomes unavailable due to a breakdown or accident, the fleet operator will provide a similar or upgraded replacement vehicle.

Other important Information

Complaints

Please refer to the Terms of Service for information on how to submit a complaint. If your complaint concerns the fleet operator, you will be informed of the procedure for filing your complaint directly with them.

Local tax notice

We make every effort to ensure that all displayed prices include applicable taxes. However, please note that local taxes and fees, such as airport surcharges, may be added by the fleet operator to charges paid locally, including for optional equipment and age-related fees. Local taxes and fees are determined by local authorities and the fleet operators and may be subject to change without notice.