Terms of Service

Our services

You can search for available cars without logging in or signing up. However, to book a hire through Movly, manage its details, or collect and return your car, you will need to install our App and create an Account. You can view your hire details in our App under More > Rentals by selecting the hire you wish to manage from either the ‘Current’ or ‘Future’ hire tab.

Hires booked through Movly are station-based. This means you collect and return the car to a specific location or area (e.g. an airport parking facility). Instructions for the exact collection and return locations are provided in the Movly App.

Scheduled hire

Scheduled hire is a service where you are required to set the desired dates and times for collecting and returning the car. The required advance notice for scheduled hire depends on the car’s location and availability. You can check which cars are available for your selected time period via the Movly Website, App, or our partners’ platforms.

Typically, the price of your hire is calculated based on 24-hour intervals. For example, a 25-hour hire costs the same as a 48-hour hire.

Car subscription

Car subscription is a sub-type of scheduled hire whereby the hire cost is charged in monthly instalments. A car subscription period may vary depending on the fleet operator. You may be required to return to the collection location periodically with your subscription vehicle.

Make and model

The cars listed on the Movly platform can either be make-and-model-guaranteed or those similar to the requested make and model, indicated by the phrase ‘or similar’.

For cars with a guaranteed make and model, you will receive the car shown on the Website or in the App. However, the colour of the actual car may differ from that shown in the sample image.

If the make and model is followed by the phrase ‘or similar’, this means the displayed car is a sample. You may receive a different make and model, but it will have the same number of doors and seats, and similar luggage capacity.

If the booked car class is available at the time of collection, it will be provided. If not, a car of the same or higher class will be offered. On rare occasions, only cars from a lower class may be available.

Creating an account

To hire a car through Movly, you need to create an account. To do this, download our App and enter your mobile number. You will then receive a text message with a verification code to confirm your number. Once you have entered the correct verification code in the App, your account will be created.

You need to provide the required personal details when making your first booking or in the App under More > Profile. You can also view and manage your personal information there.

User requirements

Terms and conditions for hiring a car vary by fleet operator. However, the key indicative conditions, such as driver requirements, insurance, deposit, payments, and fuel policy, as provided by the hire provider, are available in the Movly App. The full terms and conditions applicable to your hire are available at collection. Your verification with Movly does not guarantee that you will pass the fleet operator’s identity checks.

Verification by Movly

All customers must be verified in the Movly App. This ensures a smoother collection with some of our car hire partners and serves as the basis for a contactless Movly hire experience.

To start the verification process, you should use our App to take photos of the required documents and upload them.

• You should take the required photos in the App either under More > ID Documents, by following the prompt that appears after your hire has been confirmed, or by tapping My Rental > Add Documents.
• You can view and manage your documents under More > ID Documents.
• Only users with a verified status are permitted to collect vehicles if Movly is the fleet operator. If you have not obtained verified status by the scheduled collection time, standard cancellation and no-show fees will apply.

You are responsible for keeping your personal information and document photos up to date. You can check your verification status in the App under More > Profile > Verification Status.

Depending on the fleet operator, you may have to undergo additional verification and present your documents during the collection.

You should have your driving licence and identification documents with you and be ready to present them to our staff or to the local authorities, if requested.

All documents must be valid, original physical documents. Please note that temporary documents are not accepted.

Photo requirements

All the documents that you submit for verification must:

• be in your name
• show your identity
• be valid at the time of verification
• remain valid at least until you return the hire car

The document photos that you upload must be:

• clear and readable, without any reflections or blur
• complete — shown in full, with no fingers or other objects blocking any part of the document
• taken on a flat surface — do not hold the documents in your hand
• original photos — do not take photos of a screen or of another photo

Selfie

Your entire face must be visible. Remove hats, face masks, and similar items. Religious head coverings such as hijabs and khimars are accepted, provided you are identifiable against your official documents. Regular transparent glasses are permitted, as long as they do not cause reflections in the photo. Remove glasses with dark or tinted lenses. Position your face in the centre of the picture, looking straight into the camera with your eyes open.

Verification failures and verification validity

Verification failures

Movly reserves the right to refuse service to any customer who does not pass identity verification. We also reserve the right to cancel your hire if:

• you have not uploaded the required documents before you are scheduled to collect your hire car
• you do not meet the user requirements to hire the specific car (e.g. due to age restrictions, or because you have not held your driving licence for the required period)
• there are reasonable grounds to suspect that your hire is fraudulent

We reserve the right to request additional information or documentation if it is necessary to verify your identity. In such cases, we will contact you directly with the details. If there are any issues with the documents you have uploaded, we will contact you and ask you to provide new photos. We may also request a brief video call with you.

Please note that Movly’s document requirements may differ from those of your fleet operator. Movly accepts no responsibility for no-shows or any additional costs incurred due to a customer’s failure to present documents required by the fleet operator. These documents will be specified in the fleet operator’s terms and conditions.

If we need to cancel your booking for any of the aforementioned reasons, our standard cancellation conditions will apply.

Verification validity

Once we have verified your identity, you will be considered a verified user.

Users with verified status do not need to verify themselves again when returning for their next hire.

Your status remains verified until one of the documents you uploaded for verification expires. Once this happens, we will ask you to upload your renewed documents. We will also need to verify your identity again if you change your name or date of birth in the App, or upload new photos.

Your liability for your personal data

In order to provide the services, Movly is entitled to process and transmit your personal data, contact information, and booking-related information to fleet operators to facilitate the requested hire service.

By uploading any documents or photos, you confirm that you have the rights to use those documents and photos, and you grant Movly the right to use, reproduce, and display them in connection with your use of our Website, App, and Services.

• Movly retains this right for as long as you continue to use our Website, App, and Services. This right applies to elements subject to intellectual property rights, as well as to those relating to the protection of your privacy and image rights.

If Movly or our partners incur any losses, liabilities, or costs as a result of your actions or omissions, you will be fully responsible and required to compensate Movly and our partners accordingly.

If we terminate or suspend your account for any reason, you are prohibited from registering or creating a new account under your own name, a false or borrowed name, or the name of any third party, even if acting on their behalf.

Movly reserves the right to share your documents with any parties it deems necessary for verification purposes.

Confirmation and contracting

You will receive the final details regarding your booking 60 hours before the collection time, provided your booking has been confirmed and the agreed prepayments have been successfully processed.

A valid email address and an active mobile number are required in order to send you confirmation and important information regarding your hire. You must use the same mobile number to log into the Movly App and when making a booking through other channels. This is necessary to enable the synchronisation of hire details across channels and devices.

As a Movly user, you agree to our Terms of Service when creating your account. The specific details of each hire, such as vehicle information, collection and return location details, etc., are agreed upon at the start of the hire.

Movly reserves the right to refuse any upcoming hire or terminate any ongoing hire in the event of threats to Movly team members or property.

Payment methods

We accept payments made by credit or debit card with an online payment function. Only physical payment cards are accepted; virtual cards are not permitted. The card used to pay for Movly’s services must be in your name. Payment requirements may vary depending on the fleet operator. It is the customer’s responsibility to ensure compliance with the fleet operator’s requirements.

Movly displays the total booking price before you select a payment method and enter your payment details on our Website, App, or partner platforms. Payment terms may vary depending on the fleet operator and may include full prepayment, partial prepayment, or a split payment between now and later. The entity handling your payment may also differ, depending on the booking platform and fleet operator.

As a customer, you should be aware that by entering your payment details and approving the payment, you are expressing your intent to conclude the Movly service agreement. Depending on the fleet operator’s terms, the cost of the hire and any extras may be charged during the booking process or at the collection location. This information is displayed during the booking process.

You acknowledge that, should we have any outstanding claims against you (including but not limited to penalties, damages, fines, and fees), you hereby authorise us to charge, unilaterally and without further prior authorisation, any and all sums payable by you to any of your payment cards. Movly reserves the right to assign or transfer any outstanding claims and to disclose the debtor’s information to third parties, such as debt collection agencies and default registers. This applies to any outstanding claims you may have incurred during any of your previous hires with Movly.

Payment details, invoices, or cost breakdowns may vary depending on the service you used to book your hire. If there are any discrepancies due to associated fees, you will not be entitled to a refund for the difference.

Fees

The prices displayed in our App, on our Website, and on our partners’ platforms include taxes and standard fees. However, additional fees may apply under certain circumstances. If your hire is provided by a different fleet operator, their fees may apply. These will be outlined in the hire agreement issued by the fleet operator.

If any of these additional charges apply, the fleet operator or Movly will deduct them from your security deposit or charge them to your payment card after your hire.

You will always be notified when a fee is charged.

Currency exchange rates and bank charges

Movly primarily transacts in euros and US dollars. Amounts shown in currencies other than euros or US dollars on our App and Website may vary due to fluctuations in exchange rates and potential bank charges. It is your responsibility to cover any exchange rate differences and bank charges related to your hire (including the security deposit). The payment currency is indicated in your hire details.

Optional extras

You can add optional extras, such as child seats and additional cover, to your hire. The exact price and availability of these extras may vary depending on your hire location, fleet operator, and the specific vehicle.

Extras are non-refundable once the hire period has started.

If physical optional extras, such as child seats, snow chains, or other tangible items, are lost, damaged, or soiled during your hire, you will be responsible for all costs associated with cleaning or replacing them.

If your vehicle is not provided by Movly, the prices of extras may be subject to change after booking.

Changes to your hire

Please contact our customer support if you need to make any changes to your hire after it has been confirmed. This includes, but is not limited to, changing your hire dates, the vehicle, or adding optional extras.

Any changes to the hire details may affect the hire price, as the rates at the time of booking and the time of the change may differ. If no deals are available, we may not be able to accommodate your request.

For changes requested within 48 hours of collection, a cancellation fee will apply if the booking is cancelled due to the requested change not being possible. If you need to extend your hire, please contact our customer support. However, we cannot guarantee that extensions will always be possible.

You acknowledge that hire payments are non-refundable if you end your hire early.

Cancellations and no-shows

Cancellation

You can cancel your hire before the scheduled collection time by contacting our customer support or by requesting a cancellation through the Movly App.

The same cancellation rules apply whether you cancel your hire yourself or Movly cancels it due to a failure to comply with the Terms of Service, the fleet operator’s terms and conditions, or the hire agreement.

If you cancel your hire at least 48 hours before the scheduled collection time, you will receive a full refund.

If you cancel your hire less than 48 hours before the scheduled collection time, a cancellation fee equal to the full prepaid amount will be charged.

If a booking is made less than 48 hours before the collection time, the price is non-refundable.

If the selected fleet operator is unable to provide the vehicle, we will make every effort to redirect your booking to another fleet operator.

No-show

If you fail to collect the vehicle at the scheduled time and have not informed the fleet operator of any delays, the hire will be considered a no-show, and you will be charged a no-show fee.

A no-show is also deemed to occur if you:

• wish to cancel your booking but fail to inform the fleet operator before your hire is due to start
• fail to collect the vehicle at the arranged date and time
• fail to provide the documentation required to collect the vehicle
• fail to provide a credit card in the main driver’s name with sufficient funds to cover the deposit
• fail to meet the fleet operator’s terms or requirements, or are denied the vehicle due to being blacklisted or appearing to be under the influence of alcohol or drugs
• fail to download the Movly App before the scheduled collection time

In all these cases, you will not receive a refund of any payments made.

If you experience any delays, please contact the fleet operator and Movly immediately.

Data storage, protection and sharing

For details on how we store, process, and share any personal data we hold, please refer to our Privacy Policy.

By downloading and using the Movly App, you consent to this disclaimer. Please note that use of the application is at your own risk. The Movly App is provided ‘as is’ and ‘as available’, to the maximum extent permitted by law. However, exclusions apply only to the extent permitted by law, and your statutory rights are not affected.

• The Movly App is available on all iOS devices and most Android devices.

Although we do everything in our power to ensure the accuracy of the information provided through our App and Website, we do not accept any responsibility for possible inaccuracies or omissions in the information presented in the App or on the Website. We do not accept responsibility for any decisions you make based solely on the information mediated by us. We accept no responsibility for any technical failure of the internet and/or the App or Website, or for any damage or injury to you or your property arising from or in connection with your use of the App, Website, or services.

The Movly App collects and stores the personal information necessary for booking and hiring a vehicle. While we have taken all reasonable security measures to protect the information you provide to us against loss or misuse, we cannot guarantee that a security breach will not occur, or that electronic correspondence between you and us will not be monitored or read by third parties.

We would like to note that you play an important role in keeping your information secure. You should not share your Movly account details with anyone, and you should ensure that your mobile device remains secure.

We recommend that you do not jailbreak or root your device, i.e. remove software restrictions and limitations imposed by the official operating system. Doing so may make your device vulnerable to malware, viruses, or other malicious software, and may compromise the security of your device. In addition, it may cause the Movly App to function improperly or not at all.

We will not be held liable for any acts or omissions of third parties, however caused, or for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with the Movly App, Website, or services.

Mobile application licence

If you access the services via the App, we grant you a revocable, non-exclusive, non-transferable, limited licence to install and use the App on wireless electronic devices owned or controlled by you, and to access and use the App on such devices strictly in accordance with the terms and conditions of this mobile application licence, as set out in these Terms of Service.

You are prohibited from:

• decompiling, reverse engineering, disassembling, attempting to derive the source code of, or decrypting the App, except where permitted by applicable law
• making any modification, adaptation, improvement, enhancement, translation, or derivative work based on the App
• violating any applicable laws, rules, or regulations in connection with your access to or use of the App
• removing, altering, or obscuring any proprietary notice (including any notice of copyright or trademark) posted by us or the App’s licensors
• using the App for any revenue-generating activity, commercial enterprise, or any other purpose for which it was not designed or intended
• making the App available over a network or other environment that permits access or use by multiple devices or users simultaneously
• using the App to create a product, service, or software that is directly or indirectly competitive with, or a substitute for, the App
• using the App to send automated queries to any website or to send any unsolicited commercial email
• using any proprietary information or any of our interfaces, or other intellectual property, in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the App

Force majeure

Movly is not liable for any delay in fulfilling its obligations due to causes beyond its reasonable control, including acts of God, riots, war, malicious damage, fire, or power failure.

Termination

You may delete your account via the Movly App at any time, provided you have no ongoing or upcoming hires. If you do have ongoing or upcoming hires, you must end or cancel them before deleting your account. Movly reserves the right to terminate the service agreement at any time if you breach these Terms of Service, any applicable laws, or violate the rights of any person.

Car images

Our App and Website contain images from izmo, Inc.: Automotive Images, Copyright [2000–2025] izmo, Inc. All rights reserved. The car images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Access to and use of these images is restricted by the terms and conditions of a separate licence agreement. Any unauthorised use, reproduction, distribution, recording, or modification of these images is strictly prohibited.

Indicative car hire terms

The fleet operator terms and conditions shared with you through the Movly App 60 hours before the collection time are not legally binding and are provided solely to give you a general understanding of the possible terms and conditions of the fleet operator.

Fleet operators reserve the right to deny a vehicle to any person deemed unfit to drive or otherwise ineligible to meet the applicable requirements. Movly will not be held responsible for the completion of travel arrangements, compensation, costs, or any refund in such cases.

Under no circumstances will the fleet operator be liable for any claims made by you for loss of profit or similar matters.

Important notice

Please also note that the fleet operator’s terms and conditions and the general hire conditions are subject to change without prior notice. These general hire conditions are provided for informational purposes only. The legally binding document is the hire agreement between you and the fleet operator, which you agree to when the fleet operator hands over the hire vehicle to you.

Please note that the names of cover products, fees, charges, optional extras, and similar items used by the fleet operator may differ from those displayed on the Website or App. The names shown in the Movly App and Website are standardised to facilitate comparison between different fleet operator offers.

All rates are shown in either euros or US dollars. Prices displayed in other currencies are approximate and based on current exchange rates.

Fleet operator terms and conditions

The exact terms and conditions may vary depending on the location. The full applicable terms and conditions of the fleet operator will be available at the time of collection. You will receive an indicative version of the fleet operator’s terms and conditions 60 hours before the scheduled collection time. However, Movly accepts no responsibility towards the customer if the hire conditions or the fleet operator’s terms and conditions are changed.

Rate inclusions

Generally, the hire rate includes the base cost of the hire, applicable taxes, and standard fees. Depending on the fleet operator, the rate may also include features such as unlimited mileage, various cover options, GPS, and more.

Bookings made through Movly’s platform also include free cancellation up to 48 hours before the scheduled collection time.

The inclusions provided by the fleet operator will be made available in the fleet operator’s terms and conditions in the Movly app.

Driver age

Generally, the minimum driver age for the vehicle is 18, and the maximum driver age is 99.

A young driver or senior driver fee may apply depending on the fleet operator’s terms and conditions, typically for drivers aged between 18–25 or over 65.

Please note that young driver or senior driver fees will only be accurately displayed if you have entered your age correctly in the search criteria. If you add additional drivers to your hire and any of them are classified as young driver or senior drivers, you may be required to pay both an additional driver fee and a young driver or senior driver fee.

If your age details are changed or confirmed during the verification process, for example, if you made your booking via a platform that does not verify age, this may affect the deals available to you.

Different driver age restrictions may apply depending on the vehicle group and the fleet operator.

Required documents

All documents must be complete, original, physical, and valid. Despite being verified in the Movly App, you may still be required to present your documents at the time of collection. Additional information about the documents you need to provide will be made available 60 hours before the scheduled collection time, once the fleet operator is confirmed.

The documents you will usually need to present are:

• a driving licence held for a minimum of one full year
• an International Driving Permit, if your driving licence was not issued within the European Union
• a valid passport and identity card from your country of residence
• a credit card in the main driver’s name

Some fleet operators may also require proof of your home address in the form of a recent utility bill, dated within the last three months.

Payment currency

Depending on your selection or country of residence, you will be charged either in euros (EUR) or US dollars (USD).

Local deposit and pre-authorisation

The fleet operator will generally pre-authorise or charge the security deposit amount to your credit card. The deposit is an amount held on your credit card for security purposes and will be released in full unless there are unforeseen charges, such as traffic fines, returning the vehicle with insufficient fuel, or requiring additional cleaning. Please note that the deposit amount shown typically does not include the cost of the hire.

Generally, Mastercard and Visa credit cards are accepted as deposit methods; however, this may vary depending on the fleet operator. Typically, debit cards are not accepted.

Please note that a security deposit may still be required even if you reduce the excess to zero or a lower amount by purchasing additional insurance products.

The exact deposit amount depends on various factors, such as your hire period, duration of hire, applicable waivers and fees, your country of residence, the fleet operator, and your specific hire location.

The security deposit amount is specified in the fleet operator’s terms and conditions, which are made available in the Movly App 60 hours before the scheduled collection time.

Please note that the deposit amount may change if you purchase additional products at the time of collection, select a vehicle from a different category, or fail to meet the fleet operator’s terms or requirements

All cards used must be in your name.

Only credit cards are accepted for the deposit. Debit cards and cash are not permitted.

Payment conditions

The following credit cards are accepted: Visa and Mastercard. Other credit cards may be permitted, depending on the fleet operator. This information will be made available in the Movly App 60 hours before the scheduled collection time.

Please note that Maestro cards, prepaid cards, virtual debit cards, and virtual credit cards are not accepted. Debit cards may not be accepted for on-site payments.

Your payment card must be valid for at least one month after the end of your hire period.

Currency and exchange rate information

Movly and fleet operators transact primarily in euros or US dollars. Please note that amounts displayed in other currencies on our App and Website may vary due to fluctuations in exchange rates and potential bank fees. It is your responsibility to cover any exchange rate differences and bank charges associated with your hire. The payment currency is indicated in your hire details. Movly accepts no responsibility for any exchange rate fluctuations.

Excess and coverage

The excess on Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) varies depending on the hire location and fleet operator.

These amounts apply whether a waiver is included in the rate or purchased separately. You may reduce the excess by purchasing additional cover products.

Coverage exclusions

If you drive under the influence of alcohol or drugs, use the hire vehicle in a negligent or reckless manner, or breach the conditions set out in the hire agreement, all applicable insurance covers, waivers, and related protections will be deemed void. In such cases, you will be fully responsible for all damage to the vehicle, as well as any loss of use and other related costs.

Only authorised drivers listed on the hire agreement are permitted to drive the hire vehicle. Damage caused by unauthorised drivers is not covered.

Coverage does not apply, and you will be liable for all damage up to the full value of the hire vehicle, if the insurance provider classifies the incident as a non-insurable event or a breach of traffic regulations.

Please note that Collision Damage Waiver (CDW) and Loss Damage Waiver (LDW) only cover damage occurring within the country in which the hire begins. Damage incurred outside the original country of hire is not covered.

Damage to the roof and underside of the vehicle is not covered by standard insurance.

Damage to the following items is typically not covered:

• chassis
• engine
• antenna
• windows
• rear-view mirrors
• wheels
• tyres
• interior
• lights

Damage caused by the following is typically not covered:

• vandalism
• partial theft
• fire

Not covered by standard coverage:

• empty battery
• flat tyres
• running out of fuel
• lost keys
• lost registration plates

The transportation of hazardous goods or materials is strictly prohibited.

If the incorrect type of fuel is used in the vehicle, it must not be driven. You will be responsible for all rectification and repair costs arising from the incorrect fuel usage, as well as any applicable penalties.

Towing other vehicles or trailers of any kind is strictly prohibited. The hire vehicle must not be used in any races or competitions.

It is also strictly prohibited to use the hire vehicle for any commercial or profit-making purpose, including but not limited to hiring the vehicle out to third parties, carrying passengers for payment, or providing driving instruction.

The fleet operator accepts no responsibility for any personal belongings left in the vehicle after the end of the hire period or in the event of theft.

Third Party Liability (TPL)

Third-Party Liability is a form of liability insurance that protects the insured against damage caused to a third party, whether to a person or their property. The level of cover depends on the fleet operator’s terms and conditions.

Fleet operator insurance and waiver products

Additional protections and insurance products offered by the fleet operator may be available for purchase at the time of collection.

Seasonal charges

Winter tyres or snow chains may be required in certain regions of the hire country. Please note that the fleet operator may require you to purchase these seasonal extras. Winter tyres are not available for all vehicle groups.

One-way hires with winter tyres are only permitted between specific locations. Please contact us directly for further details.

Transferable insurance coverages

If your credit card provider or another insurer offers Collision Damage Waiver or similar cover that is transferable to hire vehicles, it is your responsibility to confirm whether it is valid in the country of hire.

If you wish to decline similar cover offered by the fleet operator, you may be required to present written proof of adequate cover from your insurance provider. If the documentation is deemed insufficient, the fleet operator may require you to purchase their cover.

If you intend to use insurance provided by your credit card or any other third party, you must ensure that it meets the minimum coverage requirements set by the fleet operator.

Mileage Policy

The Mileage Policy sets the maximum number of miles or kilometres you are permitted to drive per hire.

Optional extras

Additional equipment and services are available on request and are subject to local availability at the time of collection. Fees and charges for such extras must be paid directly to the fleet operator upon collection.

If any optional extras you have purchased are lost, damaged, or stolen, penalties will apply. Please contact us directly for further details.

Fuelling and charging

All hires booked through Movly follow a fair fuel policy. The specific policy will be confirmed 60 hours before the scheduled collection time in the fleet operator’s terms and conditions, available in the Movly App.

Full-to-full policy

You will receive the vehicle with a full tank of fuel and must return it with a full tank. If you fail to do so, you may be charged a refuelling fee plus a surcharge on the cost of the missing fuel.

Return-as-received policy

Upon collection, your hire vehicle will have a specified fuel level, which will be recorded on your hire agreement. You must return the vehicle with the same fuel level it had at the time of collection. Always check that the fuel level in the vehicle matches the amount stated on the hire agreement before leaving the collection location.

Refuelling fees

If the vehicle is returned with less fuel than indicated in the hire agreement, you will be required to pay a refuelling fee, as well as the cost of the missing fuel, upon returning the vehicle.

The fleet operator will not refund the cost of any unused fuel if the vehicle is returned with more fuel than required.

If the incorrect type of fuel is used in the vehicle, you will be required to pay a penalty.

Some fleet operators may also require a fuel deposit at the time of collection.

Charging fees

If the electric vehicle is returned with a lower battery level than indicated in the hire agreement, you will be required to pay a recharging fee upon returning the vehicle.

If any charging equipment for electric or hybrid vehicles is lost, damaged, or stolen, a penalty may apply.

Geographical restrictions

You are not permitted to transport the hire vehicle on any type of boat, ship, ferry, or train.

Cross-border travel

Cross-border travel is only permitted upon request and only to countries authorised under the hire agreement between you and the fleet operator.

For permitted countries, a cross-border fee will apply. It is strictly prohibited to take the vehicle into any country not listed in the hire agreement.

Additional cross-border restrictions may apply based on vehicle class, make, or model. These details should be requested directly from the fleet operator at the time of collection.

Please note that special insurance or an additional fee may be required for cross-border travel.

You may also be required to obtain written permission from the fleet operator before driving the hire vehicle into another country. These permits may take time to process, so please enquire with the fleet operator at the time of collection.

Additional cross-border restrictions or allowances may apply. Please check with the fleet operator when collecting the vehicle.

Unauthorised cross-border driving is subject to a penalty.

Please note that cross-border travel is not limited to international one-way hires — driving the vehicle across a border and returning it to the original collection location is also considered cross-border travel.

One-way hires

A hire is considered one-way if you return the vehicle to a different location from where it was collected. Each quote is only valid for the selected collection and return locations. To view one-way rates for alternative locations, please conduct a new online search or contact customer support.

If you leave the hire vehicle at any other location belonging to the same fleet operator without prior consent from the original collection location, you will be required to pay a penalty.

Vehicle collection and return

If your vehicle is provided by a fleet operator other than Movly, we accept no responsibility for any wait times during collection or return.

Delivery and collection service

Delivery and collection are available only upon request, and are subject to the fleet operator’s terms and applicable charges.

Flight information

For airport collections, it is essential that you provide your correct flight number and arrival time. We will make every effort to forward these details to the fleet operator. However, the fleet operator is not responsible for any failed hires resulting from missing or late flight information provided by you.

Out-of-hours service

Please note that even if the fleet operator offers an out-of-hours service, it is generally available only upon request. You must inform the fleet operator in advance by booking the correct collection and return times.

Out-of-hours fee amounts will be displayed in the Terms and Conditions provided in the Movly App 60 hours before the scheduled collection time, but only if your selected collection and/or return time falls within the fleet operator’s out-of-hours period and the service is available. The displayed amount applies solely to the times you searched for.

If you return the vehicle outside the fleet operator’s normal operating hours, please ensure you are familiar with the return procedure and the location of the key drop box in advance. Please also note that you remain liable for any damage to the vehicle until it is officially checked in on the next working day.

Early and late returns

You are not entitled to a refund if you return the vehicle early.

An early return penalty may also apply if the vehicle is returned before the date and time agreed in your hire agreement. Please check the applicable terms with the fleet operator at the time of collection.

A late return penalty may apply if you return the vehicle later than agreed in your hire agreement. Please confirm the relevant details with the fleet operator when collecting the vehicle.

Please note that if you collect the hire vehicle earlier than indicated in the hire agreement, you may also be required to return it earlier than originally requested.

Hire extensions

Extensions are only possible before the end of your original hire period. Please enquire with the fleet operator at the time of collection regarding any specific restrictions on extension periods.

You must present the extension voucher to the fleet operator before the extension period begins. If the fleet operator does not receive a copy of the extension voucher before the original hire period ends, you will be required to pay a local penalty.

Please note that extensions may not always be available.

Parking and toll fees, traffic fines

Please note that you are responsible for all parking and congestion charges, parking fines, traffic penalties, toll fees, and road tax (unless stated otherwise) incurred during the hire period. These charges will be forwarded to you along with any applicable administrative fees.

You will also be required to pay an administration fee.

Vehicle condition

You must return the vehicle in the same condition as when you received it. The fleet operator may charge you, at their own rates, for any excessive staining, soiling, and/or internal or external damage, including strong odours. You are responsible for inspecting the vehicle at both collection and return, and for covering the cost of any new damage identified at the end of your hire period.

If the vehicle requires more than the fleet operator’s standard cleaning, you will be subject to an additional cleaning fee.

A damage administration fee will apply if the vehicle is damaged or stolen during your hire period

Please check with the fleet operator at the time of vehicle collection for details on how to report damage, collisions, theft, vehicle confiscation, impounding, and other incidents. Failure to comply with the correct reporting procedures may result in your insurance cover being rendered invalid and/or the fleet operator terminating the hire. If you do not follow the reporting procedures specified by the fleet operator, you may also be subject to a penalty.

You must respond appropriately to all warning lights and other indicators that may signal a mechanical issue. If the hire vehicle develops a mechanical problem, you must notify the fleet operator immediately and agree on the appropriate course of action — whether a replacement vehicle will be provided or reimbursable repairs authorised. If you have any repairs carried out without the fleet operator’s prior authorisation, the associated costs will not be reimbursed.

Tampering with the odometer is strictly prohibited. If any issues with the odometer are detected, additional charges from the fleet operator may apply.

You must take all necessary precautions to prevent the vehicle from being stolen while it is under your responsibility. For example, you must never leave the keys in the ignition when unattended, ensure the vehicle is locked, and make use of all available immobilisation and alarm systems. If the vehicle is stolen due to your negligence, all insurance products, cover, and waivers will be deemed null and void, and you will be liable for the full value of the hire vehicle as well as any associated loss of use costs.

Transporting pets in hire vehicles is prohibited without prior consent from the fleet operator.

You are not permitted to fit the hire vehicle with additional equipment, such as luggage racks, ski racks, or towing hooks, unless such equipment is provided or expressly approved by the fleet operator.

Roadside assistance

The fleet operator provides limited roadside assistance. Please enquire about the specifics when collecting the vehicle.

Lost, damaged and stolen items

You are responsible if the key(s) are lost or damaged, and you will be required to pay a penalty to the fleet operator. Please note that if you fail to return the key(s) to the fleet operator in the event of theft, your insurance cover will be deemed void, and you may be held liable for the full value of the vehicle. It is important to take proper care of the key(s), as some newer vehicle models cannot be stolen without them. To reduce the risk of theft, it is strongly recommended that you remove any hire tags from the key(s) and store them in the glove compartment when not in use. Please note that ‘key(s)’ refers to all types of keys and key-cards.

Safety equipment

Please note that you must use the appropriate safety equipment as required by law in your destination country. We strongly advise you to familiarise yourself with the requirements before travelling and to book necessary extras (such as child seats) in advance. If you book any type of child seat, most fleet operators will not install it in the hire vehicle, and you will be responsible for fitting it yourself. Hire vehicles may be equipped with tracking devices for security purposes, and the fleet operator’s conditions apply to the use of such devices.

Please note that you must use the appropriate safety equipment as required by law in your destination country. We strongly advise that you familiarise yourself with local legal requirements before travelling and book any necessary extras, such as child seats, in advance. If you book any type of child seat, please be aware that most fleet operators do not install these items in the hire vehicle. You will be responsible for correctly fitting any safety equipment.

Hire vehicles may be equipped with tracking devices for security purposes. The fleet operator’s terms and conditions apply to the use and operation of such devices.

Vehicle group and model

The make and model of the vehicle are only guaranteed if explicitly stated in the offer. In most cases, the specific vehicle shown during the booking process is for illustrative purposes only, and the fleet operator reserves the right to substitute it with a similar or upgraded vehicle.

If the vehicle you booked becomes unavailable due to a breakdown or accident, the fleet operator will provide a similar or upgraded replacement vehicle.

Other important information

Complaints

Please refer to the Terms of Service for information on how to submit a complaint. If your complaint concerns the fleet operator, you will be informed of the procedure for filing your complaint directly with them.

Local tax notice

We make every effort to ensure that all displayed prices include applicable taxes. However, please note that local taxes and fees, such as airport surcharges, may be added by the fleet operator to charges paid locally, including for optional equipment and age-related fees.

Local taxes and fees are determined by local authorities and the fleet operators and may be subject to change without notice.