Privacy Policy

We are Movly, which is the trade name of GreyWood Invest OÜ (hereinafter “Movly” “we”, “us” or “our”). We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you use our website, app and services, as well as your rights in this regard.

We may update this Privacy Policy from time to time. If we make any significant changes, we will notify you by email or via a prominent notice on our website or app before the changes take effect. We advise you to consult this Privacy Policy before every transaction. Continued use of our website or app after the effective date of the changes constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you should stop using our services or exercise your rights as described in this Privacy Policy.

The data controller responsible for your personal data is:

GreyWood Invest OÜ

If you have any questions about this policy or your data, please contact our Data Protection Officer at info@movly.com.

We collect personal information when:

• You give us the personal information
• We collect it automatically
• We receive it from others

We collect personal information for the following purposes:

Account and booking data:

• Full name
• Email address
• Phone number (including WhatsApp number)
• Home address
• Booking details (e.g., car rental provider, rental period, preferences)

Identity verification data:

• Documents like driving licence or passport (where applicable)
• Self-portrait
• Date of birth

Payment information:

• Payment card details (processed securely by a third-party payment processor)
• Transaction data (e.g., payment amount, date, and method)

Usage data:

• IP address
• Browser type and version
• Pages visited, time spent on pages, and interaction data

Marketing preferences:

• Consent to receiving promotional emails, newsletters, or offers

Cookies and tracking:

• Information collected via cookies and similar technologies – more information in our Cookie Policy (see below).

How we collect your data

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.
• Submit your documents for verification.
• Use our mobile app, which may also collect data via cookies or similar technologies.

Our Company may also receive your data indirectly from the following sources:

• Our partners and comparison sites you have used to create a rental reservation.

We use your personal data for the following purposes:

1. To provide services:

• Process bookings and communicate details with third-party car rental providers.
• Manage your account and preferences.

• Respond to your inquiries, complaints, or support requests.

• Facilitate secure payments via third-party payment processors.

• Send personalised offers, promotions, and updates (with your consent).

• Analyse user behaviour and feedback to enhance our platform.

• Fulfill obligations under applicable laws and regulations.

We process your personal data based on the following legal grounds:

1. Contract performance:

• To fulfil your booking requests and provide related services.

• For sending marketing communications or using cookies (you can withdraw consent at any time).

• To improve our platform, prevent fraud, and protect our business interests.

• To comply with laws and regulations, such as tax and accounting requirements.

We may share your data with:

1. Third-party car rental providers:

• To process and confirm your booking.

• For secure transaction handling.

• IT, hosting, marketing, and analytics service providers assisting in our operations.

• When required by law or to respond to legal processes.

We ensure that all third parties handle your data in compliance with the GDPR and enter into data processing agreements where necessary.

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by:

• EU-approved Standard Contractual Clauses (SCCs).
• An adequacy decision by the European Commission.

We retain your personal data only as long as necessary to:

• Fulfil the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes and enforce agreements.

Specific retention periods include:

• Booking and transaction data: 10 years.
• Marketing data: retained until consent is withdrawn.

Under the GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Rectify inaccurate or incomplete data.
• Erasure: Request deletion of your data (where applicable).
• Restriction: Limit processing under certain circumstances.
• Portability: Obtain your data in a structured, commonly used format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: At any time, for data processed based on consent.
• Complaint: File a complaint with a supervisory authority if you believe your rights are violated.

To exercise your rights, contact us at support@movly.com.

We implement technical and organisational measures to protect your personal data from unauthorised access, alteration or loss.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the effective date updated accordingly.

If you have questions or concerns about this Privacy Policy, contact us at:

Email: info@movly.com
Phone: +44 7342 283294

The Movly website and app may contain links to other websites. Our Privacy Policy applies only to our website, app and services, so if you click on a link to another website, you should read their privacy policy.

Movly updates its Privacy Policy from time to time and publishes any updates on this web page. This Privacy Policy was last updated on 27 November 2024.

Movly.com uses cookies and similar technologies to improve your browsing experience, analyse website and app usage, and provide personalised content and advertisements. This section explains how we use cookies and how you can manage your preferences.

What are cookies

Cookies are small text files placed on your device when you visit a website or app. They help us recognise your device, remember your preferences, and provide you with a better user experience.

Cookies can be

• Session cookies: deleted when you close your browser.
• Persistent cookies: remain on your device for a set period or until you delete them

Types of cookies we use

1. Essential cookies:

• Necessary for the operation of our website and app.
• Example: ensuring secure logins and enabling bookings.
• Legal basis: legitimate interest.

• Enhance your experience by remembering preferences.
• Example: saving your language or region selection.
• Legal basis: consent.

• Help us analyse website and app usage and improve functionality.
• Example: tracking how users navigate the site.
• Legal basis: consent.

• Used to deliver personalised ads and measure their effectiveness.
• Example: tracking interactions with ads or social media plugins.
• Legal basis: consent.

We use cookies from Google Analytics, Google Tag Manager, and Firebase to collect data about your interactions with our site and app for analysis and improvement purposes. By using our services, you consent to the use of these cookies. For more information, including how to opt out, visit Google’s Privacy Policy.

We may allow third-party service providers (e.g., analytics tools or advertising partners) to place cookies on our site. These third parties may collect information about your online activities over time and across other websites.

For more information about how third-party cookies are used, refer to their respective privacy policies.

1. Cookie consent banner:

• When you visit our website for the first time, you will see a banner asking for your consent to use cookies. Essential cookies are enabled by default; others require your consent.

2. Changing preferences:

• You can adjust your cookie preferences at any time through our cookie settings.

3. Browser controls:

• Most browsers allow you to block or delete cookies through settings. Refer to your browser's help section for guidance.

Consequences of disabling cookies

Disabling certain cookies may affect the functionality of our website and app, including your ability to book services or access some features.

Updates to the Cookie Policy